- Location: Paris, flexible remote policy
- Type: Full-time, french contract
- Availability: asap
About the role
You'll be the first deployment hire, owning how customers go live on Outline using their Finance sources of truth and AI. We work with CFOs and Finance teams of $10-100M revenue companies across France and the US. You will be responsible for handling the onboarding of our customers, from contract signed to customers fully onboarded.
Every new customer comes with a different ERP, CRM, accounting tool, or a different budget file built over years in Excel. You'll sit at the crossroads of Finance, Customer Success and Product: one day mapping a P&L structure with a Head of FP&A, the next day improving the Product through customers feedback, the next day writing the playbook that lets our agents do it alone.
What you'll do
- Own customer onboarding end to end: kickoff, data connection, model setup, etc
- Connect customer data sources (ERP, accounting, CRM, HRIS, spreadsheets) and make sure the numbers tie out
- Help customers rebuild budgets, forecasts, and reporting logic inside the product
- Run training sessions and become the trusted day-to-day partner of Finance teams
- Drive adoption after go-live and spot expansion opportunities
- Document every onboarding step and identify what can be handed to agents
- Work with engineering to turn manual steps into automated, agent-led workflows
- Track and reduce cost and time-to-value on every new onboarded customer
- Feed the product team with structured feedback from the field
- Build the Deployment playbook, tooling, and metrics from scratch
What we're looking for
- 3 to 6 years in FP&A, Finance consulting, Transaction Services, M&A, Data consulting or SaaS implementation for Finance tools